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Contact
Lisa@heavymannersny.com
Store info

Mon-Fri, 9am-5pm

Directions

New York, NY 10002

New York, NY 10002

Mon-Fri, 9am-5pm

Contact Information / Return Policy

We hope you love the merchandise as much as we do!!

We offer STORE CREDIT / EXCHANGE ONLY within 14 days of receiving the merchandise. In each package there is a Store Credit / Exchange form.

In the event you wish to process an Exchange or request Store Credit please, fill out the form and send back to us. Once we receive we will process the request. 

 Merchandise returned must be unused and in the original packaging with the safety tag on and intact. Returns that are damaged, soiled, or altered will not be accepted & will be sent back to the customer. The customer is responsible for cost of shipping the item back to us but we will apply that cost towards your store credit for the next time you shop with us. 

*Should any merchandise be damaged or defective please email us immediately with the subject “damaged item” 

We will get back to you within 2-3 business days 

INTERNATIONAL SHIPPING : All international orders will be shipped via DHL Express or UPS Standard / Expedite. Shipping fees vary per destination and you will be able to calculate the cost upon checkout before the order is placed. *Orders that are made for international customers are subject to local taxes, customs, duties, and fees determined by the country that the package is being shipped too. We are not responsible for these fees and we will NOT accept any merchandise back if you choose to not pay these fees given by the country to which the package has been shipped to.