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Contact
Lisa@heavymannersny.com
Store info

Mon-Fri, 9am-5pm

Directions

New York, NY 10002

New York, NY 10002

Mon-Fri, 9am-5pm

Shipping & Delivery

Heavy Manners offers Worldwide International Shipping & US Domestic shipping. 

All International orders will be processed through DHL Express or UPS within 2-5 business days. All domestic orders will be processed through UPS or USPS within 2-5 business days. 

RELEASE DAYS: Due to our small team, we are asking to please allow up to 2.5 weeks for your order to dispatch when you shop on 'release days' unless a time frame is specified in the product description, in that case that will be when the merchandise will ship. After those 2.5 weeks we will resume shipping on our regular "stocked items" schedule. Cancellations to these orders will not be processed. 

*In the event you pay for expedited shipping we will use that method when we get to your order but it will still take us a bit of time to get there, we go in order from how we receive the orders so we appreciate your patience on these days <3 

STOCKED ITEMS: Once we receive your order, please allow 2-5 business days for us to process & get the merchandise out. All orders are processed Monday-Friday 9AM - 5PM. (Not including holidays) Cancellations to these orders will not be processed. 
*In the event you pay for expedited shipping we will use that method when we get to your order but it will still take us a bit of time to get there, we go in order from how we receive the orders so we appreciate your patience

PRE ORDER & MADE TO ORDER: Shipping time frames will always be displayed on the product description we urge you to read this information prior to shopping. Cancellations to these orders will not be processed. 

USA : All domestic orders will be shipped through UPS Ground or USPS Priority. Costs of regular UPS Ground varies between states, you will be able to get an accurate price upon checkout before the order is placed. USPS Priority is a flat rate that is determined by the weight of the merchandise. 

INTERNATIONAL SHIPPING : All international orders will be shipped via DHL Express or UPS Standard / Expedite. Shipping fees vary per destination and you will be able to calculate the cost upon checkout before the order is placed. *Orders that are made for international customers are subject to local taxes, customs, duties, and fees determined by the country that the package is being shipped too. We are not responsible for these fees and we will NOT accept any merchandise back if you choose to not pay these fees given by the country to which the package has been shipped to. 

Once we drop off your parcel with USPS, DHL, or UPS it is the carrier companies responsibility to deliver. Any transit issues / questions should be directed to the carrier companies. We are not responsible for lost, damaged, or stolen packages.

THANK YOU FOR SHOPPING WITH US